Working as a SENIOR ENGINEER - HELPDESK MANAGEMENT
Job Profile - • Providing day-to-day technical support and administration of the technology infrastructure. • Providing first tier response, analysis and resolution planning for detected issues and seeking appropriate resolution of issues. • Creation of Mail Enabled users, Groups, OU, Distribution List, Maintaining ADS. • Resolve user configuration / authentication issues. • Deletion of Mail Enabled Users. • Creation of Contacts on Exchange Server. • Monitoring Queues on Exchange and LINUX. • Managing Disk Space on Linux Mail Server. • Migration of Mailbox from Exchange 5.5 to Exchange 20003 and LINUX. • Migration of Mailbox from Linux to Exchange 2003 server. • Managing User Accounts and Password policies. • Managing Fax Server. • Troubleshooting on Fax server. • Creation on different application (Life Asia, IIMS, Pop Track Support, Fax server). • Ensuring data security and access control. • Trouble shooting & Backups. • E-mail support to users. • Documentation of all the activities. • Remote support on Phone or through tool. • Support to Landesk Management for Project Patch Of Windows XP SP3..
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